Q: How do I open video files I've purchased and downloaded?
A: In order to open downloaded files, you must use a ZIP utility to unzip the video file, such as WinZip or ZIP Reader by PKWare.
Q: How can I re-download my purchased clip(s)?
A: If you need to redownload your purchased clip(s), click the REDOWNLOAD link, enter your order number and credit card number, and click the 'Submit' button. An email with instructions on how to redownload your clip(s) will be sent to the email address provided at the time of check out.
Note: Your order number can be found on the receipt emailed to you upon checking out.
Q: Why are some videos more expensive than others?
A: The price of the video clips are based on the length of each clip.
Q: Why do I have to enter my address?
A: Your address is used for credit card verification only. Radrotica.com does not distribute or sell customer information, nor do we send customers correspondence through mail. Please see the Policy page for more information.
Q: Can I get a refund on clips I've purchased?
A: Due to the nature of how downloads are processed,
we offer no refunds on clips purchased. Please see the Policy page for more information.
Q: What video formats are offered?
A: Windows Media or Quicktime
Q: What payment methods are accepted?
A: Visa and Mastercard
Q: Do you sell DVDs or VHS tapes?
A: No. Clips are only available for download.
Q: What will charges display as on my credit card statement?
A: All purchases will display on your credit card statement as "SURFNET".
Q: Who do I contact if I have billing errors?
A: Any billing errors on our end will be taken care of immediately. Please email support@surfmail.net for billing errors.
Q: Who do I contact regarding questions about my order or if I have download issues?
A: Please email support@surfmail.net for any support related questions.
